Subscribe to EA Help on YouTube for video walkthroughs and guides.Follow for everything from outage info to game news.Check your EA Account and Billing Settings to manage your account, view your billing info and order history, and more.Get in touch with us so we can try to help you get back into your account. This includes PlayStation™Network online IDs (PSN ID), Xbox gamertags, and accounts for Steam, Epic Games, Twitch, and Amazon. To play our games on other platforms, you need to link your platform accounts to your EA Account. If you believe your EA Account has been hacked and another platform account was added during a hack, read this article to try and resecure your EA Account or watch this EA Help video. You’ll need to reach out to your platform’s account support team to help recover access to your platform. We can’t help to resecure a platform account that’s been hacked. If you believe we made a mistake with a ban or suspension on your account that’s preventing you from unlinking, find out how to dispute it. If you need help with a disabled account, you can attempt to reset your password to re-enable your account and then continue with the unlinking steps above. If your account has been disabled, banned, or suspended, you won’t be able to unlink your platform account from your EA Account. Instead of unlinking and relinking a platform account you play Apex on, we recommend starting fresh on a new account. If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling, item unlocks, and other errors. Choose the platform account you want to set as active-it shouldn’t be the one you’re planning to unlink.
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At the top right, select Change beside the platform icon.Sign in to the Web App or Companion App.If you’re sure you’re okay with this risk, here’s how to switch accounts in the apps: If you want to make sure you can always access the Web and Companion Apps, don’t unlink your platform accounts. When we say greatly reduced, we don’t mean the risk is eliminated. If you have more than one platform account on your EA Account that you use to play EA SPORTS FC™, you can change which one is active in the Web and Companion Apps to greatly reduce the risk of losing access to the apps. If you unlink a platform account that you use to play EA SPORTS FC™, and that account is still set as active in the Web and Companion Apps, you’ll lose access to the apps entirely. Unlinking risks for EA SPORTS FC™ players Learn what you can do if you decide to merge your accounts. You can't move your games or personas to another account yourself. If you link your Steam account to a different EA Account, any entitlements, like in-game rewards, points, and items, will remain on the EA Account that your Steam account was first linked to. If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you still can access the account. DLC, expansions, and anything extra you have for your game.That means you’ll permanently lose access to: When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress won’t transfer over. Make sure unlinking is the best choice for you and that you understand all the risks below before you unlink your account.
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Once you unlink a platform account from your EA Account and link it to a new one, you can’t unlink it again for six months. Check the box next to I understand and wish to continue.Read the disclaimer and make sure you want to unlink, knowing all the risks.
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